[balug-talk] OT: Job: Technical Support Engineer: Tut Systems: Pleasanton, CA

[Richard Herrell]

*Technical Support Engineer*

Immediate opening for experienced LAN/WAN support professional.  Join an 
established technology leader that operates like a classic Silicon 
Valley start-up in a challenging and highly rewarding environment.
You must be a self-starter with ability to analyze LAN/WAN problems in 
phone and field support.  You will troubleshoot network problems, and 
methodically test products.  You will work closely with skilled hardware 
and software engineers in defining and testing products, and assisting 
customers.  Candidate will need good verbal and written communication 
skills.

Job duties include:
50% - Customer phone support of new systems; includes duplicating 
problems in-house and RMA handling
30% - QA testing of new hardware/software; working with hardware and 
software engineers and collaborating on new features
20% - Pre-sales support, Post-sales support

Required Experience:
Technical phone support
Layer 2 / Layer 3 network protocols
Ability to outline and follow test plans
MS Windows networking knowledge required


Plusses:
Inside and/or outside copper wire plant topologies
System Test / QA experience
Field Support experience
Technical documentation
Unix, HTML
Packet analysis


Location:  Pleasanton, CA
Time:  Immediate
Position type:  Contract 3 month then Full time
Travel requirements:  minimal

Send resume to:

Greg Ioffe
gioffe at tutsys.com
,