Quoting Todd Hawley (celticdm@gmail.com):
> Even funnier is how they manage to stay in business given their terrible
> service.
I suspect it's a familiar unhealthy market dynamic, driven by customers
no understanding nearly enough about (some) products/services they
buy: Basically, if you don't understand a product/service category,
you seek bottom dollar because that's the only part you do fully grasp.
And, over the long-term, that leads to overall quality decline in said
market.