[BALUG-Admin] (forw) Fwd: [EXTERNAL] Re: Comcast ticket#CR145359298

[Rick Moen]

----- Forwarded message from Michael Paoli <michael.paoli@berkeley.edu> -----

Date: Tue, 4 Jun 2024 07:41:23 -0700
From: Michael Paoli <michael.paoli@berkeley.edu>
To: Rick Moen <rick@linuxmafia.com>
Cc: Al <aw009@sunnyside.com>
Subject: Fwd: [EXTERNAL] Re: Comcast ticket#CR145359298
X-Spam-Status: No, score=-2.7 required=4.0 tests=BAYES_00,DKIM_SIGNED,
	DKIM_VALID,DKIM_VALID_AU,RCVD_IN_DNSWL_NONE,T_SCC_BODY_TEXT_LINE
	autolearn=ham version=3.3.1

---------- Forwarded message ---------
From: Oquin, Summer <Summer_Oquin@comcast.com>
Date: Tue, Jun 4, 2024 at 7:06 AM
Subject: RE: [EXTERNAL] Re: Comcast ticket#CR145359298
To: Michael Paoli <michael.paoli@berkeley.edu>


Hello Michael,
Thank you for clarifying this information I will get it noted on both
accounts and yes if that customer can reach out to us at 800-391-3000
to fully authenticate, we can absolutely take a further look at that
account and escalate a ticket if needed.
Thank you,
Summer

-----Original Message-----
From: Michael Paoli <michael.paoli@berkeley.edu>
Sent: Monday, June 3, 2024 6:39 PM
To: Oquin, Summer <Summer_Oquin@comcast.com>
Cc: Rick Moen <rick@linuxmafia.com>
Subject: [EXTERNAL] Re: Comcast ticket#CR145359298

Hi, thanks for getting back to me on:
Comcast ticket#CR145359298
So, bad news, good news:
Bad news: All appearances and evidence are it is a Comcast Business
issue, Good news: issue not on this account, but on another - on the
client end.
So, please add the following note on the ticket:
CR145359298 - issue appears to be on/towards other end, different
Comcast Business account, address:
1105 ALTSCHUL AVE UNIT HMOFC MENLO PARK CA 94025 issue, client IP:
96.95.217.98/29
communication fails with UDP to server: 96.86.170.229 UDP port 5353
Also observed:
Server receives and responds.
Response packets never make it to client (96.95.217.98).
If target port is changed to 53 or protocol changed to TCP, then
client successfully receives reply packets.
Also able to communicate from other Internet clients to
server: 96.86.170.229 UDP port 5353

Once that note has been added, please feel free to close out
CR145359298 at your convenience.
I expect the other Comcast Business customer (whom I've CCed) will be
contacting Comcast Business support and/or you to work to resolve the
matter.
Thanks!

On Mon, Jun 3, 2024 at 3:02 PM Oquin, Summer <Summer_Oquin@comcast.com> wrote:
>
> Hello Michael,
>
> I received your ticket regarding the connectivity issues you were
> experiencing at the business location of 1816 CARLETON ST APT D-HMOFC
>
> BERKELEY CA 94703 and currently I am not seeing anything that would be interfering with your internet connection. I have confirmed there is no dual route with your gateway static 96.86.170.230 and that you do have two devices currently connected on your usable statics 96.86.170.226 and 96.86.170.229. Please let me know if you are still experiencing any issues and what they are by replying to this email directly or by calling me using the number below, and I would be happy to further investigate.
>
>
>
>
>
> Thank you,
>
> Summer
>
> Advanced Tech 4 (ABS)
>
> Comcast Business
>
> Office hours: Mon-Fri 8:00am-4:30pm MST
>
> Direct line: 303-391-3208
>
>
>
> Comcast Business SmartOffice Licenses:
> AL: 001785, 001789; AR: 2536; AZ: ROC 307346, BTR 18286-0; CA: CSLB
> 1028256, ACO 7677; CT: ELC 0189754-C5; DE: SSPS 13-225; FL:
> EF20001118; GA: LVU406354; IL: PACA 127-001555; LA: F2257; MA: 1499A1,
> 7067C, SS-002525; MD: 23PLU-SS23595; ME: LM50017039; MI: 3601206519;
> MN: TS674413; MS: 15030170; NC: 770576-CSA; NJ: Burglar Alarm Business
> Lic. # 34BF00052000; NM: 379095; NY: licensed by the N.Y.S. Department
> of State 12000317423; OR: CCB 199939; SC: BAC-13662; TN: ACL 2006, ACL
> 2002; TX: B18966; UT: 8788186-6501; VA: 2705151177, DCJS 11-15181; VT:
> ES-02366; WA: COMCABS846NU; WASHINGTON, DC: ECS 904217, BBL
> 602517000001; WV: WV051524. Valid 6/1/23. See
> www.business.comcast.com/smartoffice for current list Thank you for
> choosing Comcast Business we are always available 24/7 at
> 1-800-391-3000
>
> THIS EMAIL BOX IS NOT MONITORED
>
>

----- End forwarded message -----