----- Forwarded message from Michael Paoli michael.paoli@berkeley.edu -----
Date: Tue, 4 Jun 2024 07:41:23 -0700 From: Michael Paoli michael.paoli@berkeley.edu To: Rick Moen rick@linuxmafia.com Cc: Al aw009@sunnyside.com Subject: Fwd: [EXTERNAL] Re: Comcast ticket#CR145359298 X-Spam-Status: No, score=-2.7 required=4.0 tests=BAYES_00,DKIM_SIGNED, DKIM_VALID,DKIM_VALID_AU,RCVD_IN_DNSWL_NONE,T_SCC_BODY_TEXT_LINE autolearn=ham version=3.3.1
---------- Forwarded message --------- From: Oquin, Summer Summer_Oquin@comcast.com Date: Tue, Jun 4, 2024 at 7:06 AM Subject: RE: [EXTERNAL] Re: Comcast ticket#CR145359298 To: Michael Paoli michael.paoli@berkeley.edu
Hello Michael, Thank you for clarifying this information I will get it noted on both accounts and yes if that customer can reach out to us at 800-391-3000 to fully authenticate, we can absolutely take a further look at that account and escalate a ticket if needed. Thank you, Summer
-----Original Message----- From: Michael Paoli michael.paoli@berkeley.edu Sent: Monday, June 3, 2024 6:39 PM To: Oquin, Summer Summer_Oquin@comcast.com Cc: Rick Moen rick@linuxmafia.com Subject: [EXTERNAL] Re: Comcast ticket#CR145359298
Hi, thanks for getting back to me on: Comcast ticket#CR145359298 So, bad news, good news: Bad news: All appearances and evidence are it is a Comcast Business issue, Good news: issue not on this account, but on another - on the client end. So, please add the following note on the ticket: CR145359298 - issue appears to be on/towards other end, different Comcast Business account, address: 1105 ALTSCHUL AVE UNIT HMOFC MENLO PARK CA 94025 issue, client IP: 96.95.217.98/29 communication fails with UDP to server: 96.86.170.229 UDP port 5353 Also observed: Server receives and responds. Response packets never make it to client (96.95.217.98). If target port is changed to 53 or protocol changed to TCP, then client successfully receives reply packets. Also able to communicate from other Internet clients to server: 96.86.170.229 UDP port 5353
Once that note has been added, please feel free to close out CR145359298 at your convenience. I expect the other Comcast Business customer (whom I've CCed) will be contacting Comcast Business support and/or you to work to resolve the matter. Thanks!
On Mon, Jun 3, 2024 at 3:02 PM Oquin, Summer Summer_Oquin@comcast.com wrote:
Hello Michael,
I received your ticket regarding the connectivity issues you were experiencing at the business location of 1816 CARLETON ST APT D-HMOFC
BERKELEY CA 94703 and currently I am not seeing anything that would be interfering with your internet connection. I have confirmed there is no dual route with your gateway static 96.86.170.230 and that you do have two devices currently connected on your usable statics 96.86.170.226 and 96.86.170.229. Please let me know if you are still experiencing any issues and what they are by replying to this email directly or by calling me using the number below, and I would be happy to further investigate.
Thank you,
Summer
Advanced Tech 4 (ABS)
Comcast Business
Office hours: Mon-Fri 8:00am-4:30pm MST
Direct line: 303-391-3208
Comcast Business SmartOffice Licenses: AL: 001785, 001789; AR: 2536; AZ: ROC 307346, BTR 18286-0; CA: CSLB 1028256, ACO 7677; CT: ELC 0189754-C5; DE: SSPS 13-225; FL: EF20001118; GA: LVU406354; IL: PACA 127-001555; LA: F2257; MA: 1499A1, 7067C, SS-002525; MD: 23PLU-SS23595; ME: LM50017039; MI: 3601206519; MN: TS674413; MS: 15030170; NC: 770576-CSA; NJ: Burglar Alarm Business Lic. # 34BF00052000; NM: 379095; NY: licensed by the N.Y.S. Department of State 12000317423; OR: CCB 199939; SC: BAC-13662; TN: ACL 2006, ACL 2002; TX: B18966; UT: 8788186-6501; VA: 2705151177, DCJS 11-15181; VT: ES-02366; WA: COMCABS846NU; WASHINGTON, DC: ECS 904217, BBL 602517000001; WV: WV051524. Valid 6/1/23. See www.business.comcast.com/smartoffice for current list Thank you for choosing Comcast Business we are always available 24/7 at 1-800-391-3000
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