----- Forwarded message from Michael Paoli michael.paoli@berkeley.edu -----
Date: Tue, 4 Jun 2024 07:41:23 -0700 From: Michael Paoli michael.paoli@berkeley.edu To: Rick Moen rick@linuxmafia.com Cc: Al aw009@sunnyside.com Subject: Fwd: [EXTERNAL] Re: Comcast ticket#CR145359298 X-Spam-Status: No, score=-2.7 required=4.0 tests=BAYES_00,DKIM_SIGNED, DKIM_VALID,DKIM_VALID_AU,RCVD_IN_DNSWL_NONE,T_SCC_BODY_TEXT_LINE autolearn=ham version=3.3.1
---------- Forwarded message --------- From: Oquin, Summer Summer_Oquin@comcast.com Date: Tue, Jun 4, 2024 at 7:06 AM Subject: RE: [EXTERNAL] Re: Comcast ticket#CR145359298 To: Michael Paoli michael.paoli@berkeley.edu
Hello Michael, Thank you for clarifying this information I will get it noted on both accounts and yes if that customer can reach out to us at 800-391-3000 to fully authenticate, we can absolutely take a further look at that account and escalate a ticket if needed. Thank you, Summer
-----Original Message----- From: Michael Paoli michael.paoli@berkeley.edu Sent: Monday, June 3, 2024 6:39 PM To: Oquin, Summer Summer_Oquin@comcast.com Cc: Rick Moen rick@linuxmafia.com Subject: [EXTERNAL] Re: Comcast ticket#CR145359298
Hi, thanks for getting back to me on: Comcast ticket#CR145359298 So, bad news, good news: Bad news: All appearances and evidence are it is a Comcast Business issue, Good news: issue not on this account, but on another - on the client end. So, please add the following note on the ticket: CR145359298 - issue appears to be on/towards other end, different Comcast Business account, address: 1105 ALTSCHUL AVE UNIT HMOFC MENLO PARK CA 94025 issue, client IP: 96.95.217.98/29 communication fails with UDP to server: 96.86.170.229 UDP port 5353 Also observed: Server receives and responds. Response packets never make it to client (96.95.217.98). If target port is changed to 53 or protocol changed to TCP, then client successfully receives reply packets. Also able to communicate from other Internet clients to server: 96.86.170.229 UDP port 5353
Once that note has been added, please feel free to close out CR145359298 at your convenience. I expect the other Comcast Business customer (whom I've CCed) will be contacting Comcast Business support and/or you to work to resolve the matter. Thanks!
On Mon, Jun 3, 2024 at 3:02 PM Oquin, Summer Summer_Oquin@comcast.com wrote:
----- End forwarded message -----